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Multi-account and multi-currency management
Accept payments in multiple currencies.
Merchant support
Available all working days from 10am to 6pm to answer all your questions.
List of HiPay wallet’s advantages

Payment security and anti-fraud system

Secure payments

  • Filtering of transactions carried out using payment cards: automatic checking of bank cards.

- Blocking and logging of cards considered as « fraudulent »
- Verification of the card security code, and request for confirmation sent to banks.
- Communication of lists of fraudulent cards to the CTIF (Belgian Financial Intelligence Processing Unit).
- Systematic application of the 3DS protocol put in place by Visa and MasterCard for all transactions when applicable by the issuer banks.

  • Guarantee that transactions will not be denied: all payments carried out via a HiPay wallet account guarantees non repudiation, the issuer cannot deny being the author of the transaction in question.
  • Monitoring and storage of data: all transactions carried out using HiPay wallet are saved and stored in our database for a period of 4 years plus the current year. This service enables the traces of a transaction to be retrieved if a dispute arises.

Confidentiality of data

  • Exacting identification protocols: temporary password to be changed when connecting for the first time (when first signing up or in the event of forgetting a password).
  • Regular checks run by the Verification team.
  • Purchasers: no personal data is sent to merchant sites without prior authorization. Anonymity respected.
  • Any modification of personal data is done via e-mail with verification of identity.

Anti-piracy system

  • Identification using a virtual keyboard: Reinforced access security.
  • Automatic session expiry: after 30 minutes of inactivity, re-identification required.
  • In the case of unusual activity: block the account and trigger an investigation procedure..
  • Anti-phishing protection: a anti-phishing key needed during registration allow to check that HiPay wallet is the sender. Possible to be changed any moment

Always check

Security principles

  • Never divulge your password by e-mail or telephone.
  • HiPay wallet will never send an e-mail requesting that personal data be updated. Should you receive such an email, do not reply and inform HiPay wallet.
  • You can make sure you are actually speaking with approved HiPay wallet personnel on the phone by asking for the personal anti-phishing key.

Customer Support phone numbers – Belgium: 32 (0) 2 213 07 75 | France +33 (0) 1 73 03 89 55.

If questions, contact HiPay wallet Customer Support.