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High Security Service
HiPay wallet ensures maximum safety thanks to a protocol requiring identification (anti-phishing key ...)
List of HiPay wallet’s advantages

Payment security and anti-fraud system

Secure payments

  • Filtering of transactions carried out using payment cards: automatic checking of bank cards.

- Blocking and logging of cards considered as « fraudulent »
- Verification of the card security code, and request for confirmation sent to banks.
- Communication of lists of fraudulent cards to the CTIF (Belgian Financial Intelligence Processing Unit).
- Systematic application of the 3DS protocol put in place by Visa and MasterCard for all transactions when applicable by the issuer banks.

  • Guarantee that transactions will not be denied: all payments carried out via a HiPay wallet account guarantees non repudiation, the issuer cannot deny being the author of the transaction in question.
  • Monitoring and storage of data: all transactions carried out using HiPay wallet are saved and stored in our database for a period of 4 years plus the current year. This service enables the traces of a transaction to be retrieved if a dispute arises.

Confidentiality of data

  • Exacting identification protocols: temporary password to be changed when connecting for the first time (when first signing up or in the event of forgetting a password).
  • Regular checks run by the Verification team.
  • Purchasers: no personal data is sent to merchant sites without prior authorization. Anonymity respected.
  • Any modification of personal data is done via e-mail with verification of identity.

Anti-piracy system

  • Identification using a virtual keyboard: Reinforced access security.
  • Automatic session expiry: after 30 minutes of inactivity, re-identification required.
  • In the case of unusual activity: block the account and trigger an investigation procedure..
  • Anti-phishing protection: a anti-phishing key needed during registration allow to check that HiPay wallet is the sender. Possible to be changed any moment

Always check

Security principles

  • Never divulge your password by e-mail or telephone.
  • HiPay wallet will never send an e-mail requesting that personal data be updated. Should you receive such an email, do not reply and inform HiPay wallet.
  • You can make sure you are actually speaking with approved HiPay wallet personnel on the phone by asking for the personal anti-phishing key.

Customer Support phone numbers – Belgium: 32 (0) 2 213 07 75 | France +33 (0) 1 73 03 89 55.

If questions, contact HiPay wallet Customer Support.