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Enhanced Parental Control
Control your children’s online shopping thanks to a parental filter.
Merchant support
Available all working days from 10am to 6pm to answer all your questions.
List of HiPay wallet’s advantages

High Security Service

Secure payments

  • Data encryption: Encryption and securing of some of the numbers on the payment card to completely eliminate any risk of misappropriation.
  • Banking transactions with SSL protocol – Secure Socket Layer – confidentiality of banking information and secure transactions

Confidentiality of data

  • Exacting identification protocols: temporary password to be changed when connecting for the first time (when first signing up or in the event of forgetting a password).
  • Regular checks run by the Verification team.
  • Purchasers: no personal data is sent to merchant sites without prior authorization. Anonymity respected.
  • Any modification of personal data is done via e-mail with verification of identity.

Anti-piracy system

  • Identification using a virtual keyboard: Reinforced access security.
  • Automatic session expiry: after 30 minutes of inactivity, re-identification required.
  • In the case of unusual activity: block the account and trigger an investigation procedure..
  • Anti-phishing protection: a anti-phishing key needed during registration allow to check that HiPay wallet is the sender. Possible to be changed any moment

Always check

Security principles

  • Never divulge your password by e-mail or telephone.
  • HiPay wallet will never send an e-mail requesting that personal data be updated. Should you receive such an email, do not reply and inform HiPay wallet.
  • You can make sure you are actually speaking with approved HiPay wallet personnel on the phone by asking for the personal anti-phishing key.

Customer Support phone numbers – Belgium: 32 (0) 2 213 07 75 | France +33 (0) 1 73 03 89 55.

If questions, contact HiPay wallet Customer Support.