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  • ACCOUNT REFILL (Top-up account) :
    To be able to make payments with your HiPay wallet account, you must first credit (fund) it. To do this, you must register a payment card in your HiPay wallet account with fund mode (Account management > Payment card). When you enter the information on your payment card, you will also be able to specify on which account and with which limits (amount and period) it will be valid as a means of refill. Once registration has been completed, all you have to do is to specify the amount you want to credit on your HiPay wallet account. The refill an account is immediate and free of charge.
  • AFFILIATED :
    An affiliate is a HiPay wallet customer who is registered by a HiPay wallet merchant as the recipient of part of the amount of a Sale Transaction. See "HiPay wallet Affiliation"
  • ANTI-PHISHING KEY :
    The Anti-Phishing Key allows you to identify whether e-mails you receive have definitely been sent by HiPay wallet/HPME. You enter this when you register and it can be changed at any time from the "Personal details" menu, "General Information" option, from your HiPay wallet account. It may be a date, phrase, word or series of numbers. It enables you to reduce the risk of Phishing or Spoofing. It is also used to confirm the identity of a Customer Support Advisor during a call to a customer. For more information
  • BANK CARD :
    Payment method in the form of a card issued by a credit establishment and allowing the cardholder, in compliance with the contract agreed with their bank, to make payments and/or withdrawals. Connected services may be associated with it (insurance, support, etc.).
  • BANKING, FINANCIAL AND INSURANCES COMMISSION or CBFA :
    This is the Belgian Authority alone responsible for the control of most of the financial institutions and financial services dealing with the public. The CBFA has been set up to look after savers and those insured, and to ensure as far as possible public confidence in products and financial services and that the financial markets operate correctly. To carry out these objectives, the law has conferred a very broad range of missions on the CBFA. Among these missions, three types of check are carried out: the check as to whether financial establishments are "prudent" the check on the information on and operation of financial markets and the check on the status of other business users in the financial sector (brokers, agents and sub-agents). In addition, the CBFA has certain specific missions aimed at protecting the financial services consumer. The CBFA is the organization which has authorized HPME to issue Electronic Money on Belgian territory.
  • BIC CODE (Bank Identifier code) :
    Code used to identify a bank at international level. It is found on the bank statement. It is required for the automatic processing of European and international bank transfers.
  • BUSINESS ACCOUNT :
    A business account is a Member Area registered in the name of a legal entity (company). This lets the Member Area enjoy various benefits (more flexible usage limits etc.). Withdrawal requests are credited to the company's account. You can register a business account on the "Switch to business account" page of your account management section.
  • CATEGORY OF A HIPAY WALLET MEMBER AREA OR ACCOUNT :
    There are two categories of Member Area (Euid):
        - Personal user: this is a Member Area belonging to a physical person.
        - Business user: this is a Member Area held by a legal entity (Enterprise, company, association, trader, etc.)
    The terms "personal" or "business" accounts are used both for the Main Account and the business accounts belonging to this EUid. In other words, all accounts associated with a Euid have the same category. Reminder: both personal and business users can be merchants.
  • CREDIT CARD :
    Payment card allowing their holder to pay for their purchases and/or carry out withdrawals by means of a credit previously defined under a contract.
  • CREDIT OF A HiPay Wallet ACCOUNT :
    The credit of your account is the sum of the digital money available in your HiPay Wallet account.
  • CVV or CRYPTOGRAM CODE :
    The CVV (Card Verification Value) for a Visa card or CVC (Card verification code) for a Mastercard is a "visual cryptogram" (3-digit code for Visa/Mastercard and 4 digits for AMEX) printed in the signature panel found on the back of the payment card. It enables the payment card to be authenticated.
  • DIRECT PAYMENT (with payment card and creation of HiPay wallet account) :
    Purchase carried out on a merchant site using a payment card requiring card details (number, last name, first name of holder, etc.) to be entered on the Hipay payment page.
    The buyer does not pay transaction fees, the merchant is responsible for these.
    On the other hand, if payment is made using a payment card in a different currency from that of the payment proposed by the merchant, the User is responsible for the currency exchange fees (applied by their bank).
    To help the buyer, if they do not yet have a HiPay wallet account, they can generate one automatically and carry out their payment. They will afterwards need to finalize the opening of their HiPay wallet account to benefit from the advantages associated with the HiPay wallet electronic wallet.
  • DOMESTIC CARD :
    These are the cards specific to a country, in other words, cards issued by the banks in a country but which can only be used inside the issuing country, as opposed to international cards which can be used outside the issuing country. Example for Belgium: cards issued by Mistercash. Example for France: the Carte Bleu
  • ELECTRONIC MONEY :
    Designates the electronic money issued by HPME against the deposit of funds representing a receivable for HPME and allowing the use of the payment service provided by HPME on the HIPAY WALLET platform in compliance with articles from 2 to 5quater of the Belgian Law of the 22nd March 1993 relative to the status and control of credit establishments. It differs from fiduciary money which is the money used in the form of coins and notes (cash).
  • HIPAY WALLET ACCOUNT IDENTIFIER :
    There are two: the e-mail address entered when the account was created and the corresponding password.
    If you have lost the login details for your account, go to the "Forgotten password" page
  • HIPAY WALLET ACCOUNT or ELECTRONIC WALLET or HIPAY WALLET :
    A HiPay wallet Account belongs to a "Member Area" and can be "main" or "sub". It is an "entity" in which an amount previously deposited or received during a transaction is stored. A HiPay wallet account lets you manage and monitor a list of credits and debits made during the use of your HiPay wallet. The HiPay wallet account can be "Personal" or "Business" depending on its category.

    It is called an "Electronic wallet" because of the way it works: a HiPay wallet account can be used as a dematerialised and digital wallet with the ability to store money, payment cards and be used with a merchant to pay for purchases. The terrm wallet also suggests the management of multiple accounts with its with many compartments. It also enables money to be transferred between one wallet and another. It is more than an electronic wallet as it accepts amounts which are not limited to micro-payments.
  • HIPAY WALLET AFFILIATION :
    Affiliation is a B to B agreement between two HiPay wallet customers enabling merchant A to pay a proportion of the payment for a HiPay wallet Sale Transaction to the HiPay wallet account of Merchant (or otherwise) B further to a commercial agreement or a promotion by merchant B of the products of merchant A. Affiliation is configured when the payment page is created by means of a payment button (Detailed form) or via the Merchant Tool Kit (nerchant API). The amount to be paid may be configured as a fixed amount or a percentage. A merchant can configure up to 5 affiliates per payment interface."
  • HIPAY WALLET CUSTOMER (HiPay wallet user) :
    This is the person who opens a Member Area via the HiPay wallet registration form. A customer or HiPay wallet user can be a personal user or a legal entity (enterprise, association, etc.). A HiPay wallet customer may or may not use HiPay wallet as a payment solution for selling goods, services etc. Where HiPay wallet is used as a billing tool for sales, the customer is considered to be a "merchant".
  • HIPAY WALLET MEMBER AREA :
    This is a personalized virtual space specific to each HiPay Wallet customer which contains a Main Account and may contain Sub-Accounts.
    It is defined by a HiPay Wallet customer number and an e-mail address
    It comprises one or more accounts, each identified by a number and an e-mail address. In this case, the sub-accounts are called "Sub-Accounts" and the account created at the same time as the Member Area is called the "Main Account".
    A Member Area can only be deleted by contacting Customer Support.
  • HIPAY WALLET PAYMENT BUTTON :
    This is one of the 3 access modes to the HiPay wallet payment pages, with payment by e-mail and the Merchant Tool Kit. The HiPay wallet payment button appears to the buyer in the form of a redirection link/button to a secure payment page. This payment formula is available in merchant management under "Payment pages". A single form to be completed enables all the items to be used for the payment to be included (amount, taxes, delivery costs, etc.) All you then have to do is install a small script in the source code of your order page and your buyer can from now on pay for their purchases on your site.
  • HIPAY WALLET TRANSFERS :
    Designates the transfer or all or part of the Credit available on your HiPay wallet account to:

    - Another account (main or sub) belonging to the same Member Area known as as INTERNAL transfer (free of charge and immediate)
    - Another account belonging to a different Member Area known as an EXTERNAL transfer (for which you are charged)

    An external transfer is always deferred: when you carry out a transfer, a request is sent to the recipent by e-mail. Your recipient has to accept this transfer request within 7 days. After this time, the request is cancelled and the amount of the transfer is refunded to you.

    For a transfer to a HiPay wallet account using a different currency from yours, the recipient is responsible for the currency exchange fees. A transfer request may be immediate or programmed (sent in deferred mode).
  • HPME :
    A Belgian-registered limited company, with share capital of 3.2 million and head offices at 1160 Brussels, 19 avenue des volontaires, registered on the legal entities register under number 0897928802 and approved by the banking, financial and insurance commission ("CBFA"), acting as a financial establishment issuing an electronic wallet. HPME is the owner of the HiPay wallet product or electronic wallet
  • HiPay wallet :
    HiPay Wallet is an electronic purse/wallet. Use the HiPay Wallet network to make payments to a merchant site, make and receive payments to and from other HiPay Wallet accounts, and sell your products completely securely.
  • IBAN CODE (International Bank Account Number) :
    The International Bank Account Number, more commonly called the IBAN, is a bank account number strutured in accordance with the ECBS (European Committee for Banking Standards) standard. All bank accounts from participating European countries can be converted to an IBAN. The RIB (Relevé d'identité bancaire) is the old form of bank details used in France for carrying out transfers.
  • IDENTIFICATION (PROCEDURE) :
    To comply with Belgian legislation with regard to electronic money and our General Conditions of Use, until your User Space is identified, your balance limit is set to 150. To obtain a higher balance limit, as holder of a Member Area, you must identify yourself to our verification department. We invite you to send us as quickly as possible, by post or by e-mail, the legal documents confirming your identity:

    For a personal user:

    - A copy of a currently valid identity document: identity card or passport.
    - A copy of a bill (water, gas, electricity, etc.) certifying domiciliation, all documents must be less than three (3) months old.

    For a business user:

    - A copy of the company by-laws (Including the proxies).
    - Your RC/BCE/RPM numbers, your VAT number.
    - A copy of an identity document for the legal representative.
    - A copy of the official registration number under three (3) months old for Associations.
    Once the documents have been received, our Verification department will verify them. When your Member Area or HiPay wallet account has been registered as "Identified", you will be given a new main account with a greater balance limit (2,500 for Personal users and unlimited for a business user). Don't worry, all your credits and configurations (payment buttons, etc.) will be automatically transferred to your new Main Account. If you are a personal user and you want to benefit from the advantages reserved to business users (higher balance limit, etc.) please contact our sales department to change to a business account within HiPay wallet.
    In compliance with our General Conditions of Use, if your personal information changes afterwards, don't forget to tell us and send us the documents required to confirm the changes.
  • MAIN ACCOUNT :
    The Main Account is created at the same time as the Member Area. Any other account created afterwards and associated with this Member Area will be called a «Secondary Account». It allows all secondary accounts to be created and accessed. A main account is made up of 2 identifiers: an e-mail address and an account or Cid number. Within the identification procedure, a main account may be classified as Unidentified or Identified. This identification status changes its balance limit (up to €150 when unidentified, up to €2500 for an identified personal account, no balance limit for an identified business account). The primary account may only be deleted following a request to close the Member Area to which it is attached on request to Customer Support.
  • MERCHANT ACCOUNT :
    An account is considered to be merchant when you create payment buttons (button, e-mail or merchant kit) to sell a product through HiPay wallet. These payment pages are generated from your merchant management area. When the first sale is made, you are considered as a merchant on HiPay wallet.
  • MERCHANT HiPay Wallet :
    A merchant is a HiPay wallet customer or user who uses the merchant management feature of their HiPay wallet account and its payment pages to sell a product or an order to another HiPay wallet customer, called a "Buyer". A personal user and a business user can both be merchants and/or buyers, the personal/business distinction solely determining the category of a HiPay wallet customer account, based on the company name of the user. A HiPay wallet customer becomes a "Merchant" as soon as a sale is made via one of their HiPay wallet payment pages.
  • MERCHANT TOOL KIT :
    The Merchant Tool Kit is an API (Application Programming Interface) which you can download and use for optimizing payments via HiPay wallet.
    It allows you to carry out modifications directly in your source code without you having to log in to your HiPay wallet account. More flexible than payment buttons, it allows you for example to configure a dynamic amount if you use a shopping cart system for your customers. Depending on your programming, the amount varies to adapt to your customers' purchases. This merchant API is currently written in PHP, techical documentation is available to help you install it (downloadable or printable version).
    More complex than the payment button or payment by e-mail (simple form to be filled out on the site), it requires more technical knowledge.
    This is one of the 3 access modes to the HiPay wallet payment pages, with the payment button and payment by e-mail.
  • MULTI-CURRENCY (MULTI-CURRENCY MANAGEMENT) :
    HiPay wallet offers multi-currency management which means that HiPay wallet manages accounts in different currencies (7 for the moment) in its system. Each HiPay wallet Member Area may therefore have several Sub-Accounts in different currencies from those of its Main Account Reminder: even if it is possible to have multi-currency management within a Member Area, the latter is always single currency with only one "Master" currency which is that of the Main Account and that which will be used for withdrawal requests.
  • PAYMENT BUTTON SCRIPT :
    Section of code to copy/paste into the source code of your page. This displays a HiPay wallet payment button to your customers which they can click and which redirects them to your HiPay wallet secure payment page.
  • PAYMENT BY E-MAIL :
    Payment by E-mail as its name suggests allows you to send a payment request by e-mail. It contains all the information related to the purchase and a clickable link which redirects your customer to a secure payment page. This page enables them to settle their payment either using their HiPay wallet account (using the balance in their HiPay wallet account), or by direct payment (by Credit card and creating an account). This service enables you to sell your products without having a website.
    This is one of the 3 access modes to the HiPay wallet payment pages, with the payment button and the Merchant Tool Kit.
  • PAYMENT BY HiPay Wallet ACCOUNT :
    Purchase carried out on a merchant site using the balance of a HiPay wallet account. This type of payment does not require the entry of bank details, only the login details of the HiPay wallet account to be debited are requested from the buyer. The buyer does not pay transaction fees, the merchant is responsible for these.
    On the other hand, if payment is made using an account in a different currency from that of the payment proposed by the merchant, the User is responsible for the currency exchange fees.
  • PAYMENT CARD :
    Generic term that covers all types of cards accepted by HiPay wallet for adding funds to an account or paying for a purchase via HiPay wallet. Example: bank card, credit card, domestic card, international card, prepaid card.
  • PAYMENT PAGE :
    Secure page (SSL protocol) allowing the customer to pay for their purchase. A HiPay wallet payment page may be accessed either via a Payment button or by means of a link received by e-mail (Payment by e-mail), or using the Merchant Tool Kit.
    A payment page may or may not be attached to a site when it is created in the merchant management page of a HiPay wallet customer account.
  • SUB-ACCOUNT :
    The Sub-Account is a sub-account or supplementary account created by you according to your requirements (accounting, family, etc.) and whose characteristics may differ from those of the Main Account:
        - Personal data
        - Currency
        - Account login details: e-mail address and password
        - Time zone
        - Amount limits for a payment or expense over a period
        - Parental filter (age class authorized for a purchase on HiPay wallet)
    For merchants, a Sub-Account may be used as a "Test account" to simulate purchases and check the integration of your payment pages on their site. Access may therefore be dedicated to a third party, but the Main Account holder is ultimately responsible for the management and use of Sub-Accounts.

    It does not allow access to the other Sub-Accounts nor to the Main Account. It can be deleted only by a main account if and only if the balance is null.
  • SUBSCRIPTIONS :
    This is a recurring purchase or, put another way, one which is renewed regularly at a fixed date or by period (in the form of a subscription)
  • SWIFT CODE :
    The SWIFT address is an internationsl standard made up of 8 or 11 alphanumeric characters which uniquely identifies your financial institution. The SWIFT code is also known as the BIC (Bank Identification Code). Please contact your bank for more details.
  • TRANSACTION ON HiPay Wallet :
    This is the action which can give rise to a movement of electronic money (money transfer). Example: transfers, payments, etc.
  • WITHDRAWAL/Withdrawal Request :
    At any time, you can request the transfer by direct debit of the balance available on your HiPay wallet account (in whole or in part) to your bank account. This is a "withdrawal request" which you can carry out from your HiPay wallet account under "Withdrawal request". View the fees applicable to a withdrawal request.
    Reminder: your Member Area must be identified before you carry out your first withdrawal request.